Policy

Exchange and Refund Policy for Burning Bliss

Last Updated: [11/3/2025]

At Burning Bliss, we want you to be completely satisfied with your purchase. If you experience any issues with your order, please review our Exchange and Refund Policy below.

1. Refund Policy – Damaged Products Only

We offer refunds only for damaged candles. If your candle arrives damaged, we will provide a full refund once the issue is verified. Refunds will only be issued under the following conditions:

  • The candle was damaged during shipping or arrived defective.
  • You contact us within 7 days of receiving your order to report the damage.

To initiate a refund:

  • Contact us at burningblisspk@gmail.com or instagram @burning.blisss within 7 days of receiving your product, including your order number, a description of the damage, and clear photographs showing the damage.
  • Once your return is approved, we will process a full refund to your original payment method. Please allow up to 10 business days for the refund to appear on your account.

2. Exchange Policy – Valid Reasons Only

We accept exchanges for valid reasons. If you would like to exchange a product, please be aware that we will only process exchanges under the following conditions:

  • You contact us within 7 days of receiving your order.
  • The candle has not been used or opened, and it is in its original, unopened packaging.

Exchanges will be accepted for:

  • Incorrect scent or size received (if you received the wrong item).
  • If the candle has a manufacturing defect (not due to damage in transit).

To initiate an exchange:

  • Contact us at burningblisspk@gmail.com or instagram @burning.blisss within 7 days of receiving your product, providing your order number, a description of the issue, and any relevant photos (if applicable).
  • We will guide you through the process and provide instructions for returning the product.

The customer is responsible for the return shipping costs for exchanges. If the item is being exchanged due to an error on our part (e.g., wrong item shipped), we will cover the return shipping.

3. Non-Refundable or Non-Exchangeable Items

The following items are not eligible for refund or exchange:

  • Used, opened, or partially used candles (for hygiene reasons).
  • Sale or discounted items.
  • Custom or personalized products.

4. Return Shipping

Customers are responsible for return shipping costs, except in cases where the item was damaged during transit or there was an error in fulfilling your order. We recommend using a tracked shipping service for returns to ensure that the items arrive safely.

5. Changes to This Policy

We may update our Exchange and Refund Policy from time to time. Any changes will be posted on this page with an updated revision date.

Shipping Policy for Burning Bliss

Last Updated: [11/3/2025]

At Burning Bliss, we strive to process and deliver your orders as quickly and efficiently as possible. Please review our shipping policy for details on processing times and delivery.

1. Processing Time

All orders are processed within 7-10 business days from the date the order is placed. Please note that business days exclude weekends and public holidays.

2. Shipping Time

Once your order has been dispatched, delivery typically takes 0-7 business days, depending on your location. Delivery times may vary based on external factors such as weather, carrier delays, or high order volumes during peak seasons.

3. Shipping Costs

Shipping costs are calculated at checkout based on the delivery address and the shipping method chosen. For orders above a certain value, we may offer free shipping—please refer to our checkout page for details.

4. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking information (if applicable). You can use this tracking number to monitor the progress of your shipment.

5. Delays and Issues

While we do our best to ensure timely delivery, sometimes delays can occur due to factors outside of our control, such as shipping carrier delays or weather-related disruptions. If your order is delayed, please contact us at [Insert Contact Email], and we will assist you in resolving the issue.

6. Lost or Damaged Shipments

If your order is lost or damaged during shipping, please contact us immediately at burningblisspk@gmail.com or instagram @burning.blisss, and we will work with you to resolve the situation. We may require proof of the damage or lost shipment.

7. Changes to This Policy

We reserve the right to update this Shipping Policy at any time. Any changes will be posted on this page with an updated revision date